1. Introduction
At The Tuft Lab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact us.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information (provided by you):
-
Name
-
Billing and shipping addresses
-
Email address
-
Phone number
-
Payment information (processed securely through our payment providers)
b. Automatically Collected Information:
-
IP address
-
Browser type and device information
-
Pages visited and time spent on our site
-
Cookies and tracking technologies (see Section 6)
3. How We Use Your Information
We use your information to:
-
Process and fulfill orders
-
Send order confirmations and shipping updates
-
Respond to inquiries and provide customer support
-
Improve our website, products, and services
-
Send marketing emails (only if you opt in)
-
Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data.
We may share information with:
-
Service providers (e.g., payment processors, shipping carriers) to complete your order
-
Legal authorities if required by law or to protect our rights
-
Marketing platforms (only with your consent) for promotional purposes
5. Data Security
We implement security measures to protect your data, including encryption, secure servers, and limited access to personal information. However, no method of online transmission is 100% secure.
6. Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience, track website usage, and personalize content.
You can manage or disable cookies in your browser settings, but some features of our site may not function properly without them.
7. Your Rights
Depending on your location, you may have the right to:
-
Access the personal data we hold about you
-
Request corrections or deletion of your data
-
Opt out of marketing communications
-
Withdraw consent for data processing
To exercise your rights, contact us at support@thetuftlab.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: support@thetuftlab.com
🌐 Website: thetuftlab.com